Refunds Policy

At Laura’s Flower Shop, we take pride in the quality and freshness of our flowers. Customer satisfaction is our top priority, and we strive to ensure every order meets your expectations. If you are not completely satisfied with your purchase, please review our refund policy below:

Eligibility for Refunds

• Refunds are only applicable within 24 hours of delivery or pickup.

• To be eligible, you must provide a clear photo of the flowers and a brief description of the issue.

• Refunds may not be granted for issues beyond our control (e.g., incorrect delivery address provided by the customer, recipient not available).

Non-Refundable Items

• Custom floral arrangements

• Flowers that have been significantly used, altered, or not properly cared for after delivery

• Orders placed during peak seasons (e.g., Valentine’s Day, Mother’s Day) unless flowers are proven to be damaged or unsatisfactory upon arrival

How to Request a Refund

Please contact us at [insert your email or phone number] within 24 hours of receiving your order. Include:

• Your order number

• A description of the issue

• A photo of the product received

Resolution Options

Depending on the nature of the issue, we may offer one of the following:

• A full or partial refund

• A replacement arrangement

• A store credit for future purchases